I strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, I ask that all clients: Cancel or reschedule your appointment at least 24 hours in advance so that your esthetician may have the opportunity to reschedule another client.
• Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of $15 PER SERVICE scheduled. For example, if you cancel a Brazilian and underarm service the same day of your appointment, you will be charged $30 with the card you put on file to book your appointment.
• Clients that fail to show will be charged a “No Show” fee, which is 50% of the original menu cost of the scheduled service(s).
• Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment at LiLi's Esthetics. If the card declines, a hold will be put on your profile in our system.
• In the rare circumstance that clients have a history with 2 or more “no shows” , a deposit will then need to be made to book and confirm any appointments at LiLi's Esthetics.
Thank you for your understanding. I appreciate your business and time and trust you respect mines.
I do my best to respect everyone’s time & to be prompt with every appointment. I understand that local and freeway traffic can get busy, the parking lot can get hectic, and life can happen. However, please know that if you arrive 10 minutes past your appointment start time, you may be asked to reschedule your appointment and therefore charged the late cancellation fee. This is why I strongly encourage early arrival in your confirmation and reminder texts/emails.
Lili’s Esthetics prides itself on high quality service, which includes on-time appointments and providing efficient, one-on one sessions and sanitization after EVERY client leaves the room. Timing is everything : you don’t want to infringe upon another client's appointment.